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Montana State University - Home Montana State University Library - Home Ask the Library

Qualtrics

Qualtrics is a powerful online survey tool for building, distributing, and analyzing surveys.

Account Add-Ons

Once per semester, MSU Library reviews all feature requests we receive due to the high cost associated with account upgrades. Each upgrade typically costs around $5,000. Requests can be submitted for consideration to hannah.mckelvey@montana.edu or rachelle.mclain@montana.edu

We will try to provide alternative solutions or suggestions whenever possible to help you achieve your desired outcome in Qualtrics. Additionally, you can visit the Qualtrics Support portal for further assistance.

The MSU Library's Qualtrics subscription currently contains access to the following add-ons: 

Current Add-Ons:

Do I need to request Access from Brand Admin to use add-on:

File Upload Question No, enabled by default for all users.
Fraud Detection No, enabled by default for all users.
Offline Survey App Yes. (request access)
SMS Distributions Yes. (request access)

Offline Survey Account Permissions

MSU affiliated student, staff, or faculty members have access to the Qualtrics Offline Survey feature. However, you will need to contact hannah.mckelvey@montana.edu and request that your Qualtrics account be given permission to create an offline survey. 

Pre-existing Qualtrics Account

If you had a Qualtrics account via a different university or you set up a free Qualtrics account and would like your accounts merged, you will need to contact Qualtrics Support and work directly with them to merge accounts.

To contact Qualtrics Support:

  1. Go to the Qualtrics Support Page
  2. Choose 'Sign in with SSO'
  3. Enter 'montana' (lowercase letters) as the Organization ID
  4. Sign in with your NetID and password

Additionally, if you created a free Qualtrics account using your MSU email, we recommended that you contact Qualtrics Support, and ask them to delete your free trial account. It's an easy process and as soon as they have deleted your trial account, you can login to your MSU Qualtrics account.

Transferring Surveys

Occasionally, survey ownership between MSU affiliates may need to be changed. Transferring surveys is possible and easy! If you need a survey transferred to or from you, please follow these steps: 

  1. Email Hannah McKelvey
  2. Include the name of the person that you want surveys transferred to or from
  3. Include the name(s) of the surveys you'd like to transferred